Nigerians are world’s heaviest users of ATMs - Report

According to a recently released study by EY, a
global business and financial advisory firm,
Nigerian bank customers have been rated the
heaviest users of Automated Teller Machines in the
world. The study also rated Nigeria as one of the top
three countries whose bank customers use social
media when making decisions on selecting a
financial service provider. The study also shows that
Nigerian bank customers have the highest banking
sensitivity and are the second highest globally to
close accounts based on poor experience.
EY's Advisory Banking Sector Leader for Africa, Mr.
Colin Daley said in a statement that they came to the
conclusion after sampling 32,000 bank customers in
43 countries including Kenya, Nigeria and South
Africa.
"Nigerian bank customers have the highest level
of trust for primary financial service providers in
Africa and second globally behind India. Twenty-
four per cent of Nigerian customers have
experienced a problem with their banks that
required resolution. Seventy-two per cent of
customers were either very satisfied or satisfied
with the response that they received. However,
28 per cent were less than satisfied
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